30-Day Returns
If you or your cat aren't completely satisfied with your purchase, return it within 30 days for a full refund—no questions asked.
What's Covered
- Full refund of purchase price (product cost + original shipping)
- All products in new or gently used condition
- Returns initiated within 30 days of delivery
- Defective or damaged items (we cover return shipping)
How to Return an Item
-
Contact Us
Email returns@gabhanpets.com with your order number and reason for return. We'll respond within 24 hours.
-
Receive Return Label
For defective/damaged items, we'll email you a prepaid return label. For change-of-mind returns, you'll receive instructions and can use your preferred carrier.
-
Pack & Ship
Pack the item securely in its original packaging (if possible). Attach the return label and drop it off at any carrier location.
-
Get Your Refund
Once we receive and inspect your return (typically 2-3 business days), we'll process your refund. Expect it to appear in your account within 5-7 business days.
✓ Return Conditions
What Qualifies as "Gently Used"?
- ✓ Product has been assembled and tested with your cat
- ✓ Minor wear from normal use (scratches, paw marks, fur)
- ✓ All original parts and accessories included
- ✓ Original packaging available (preferred but not required)
- ✗ Excessive damage from misuse or abuse
- ✗ Missing major components or accessories
- ✗ Obvious hygiene concerns (urine, feces, strong odors)
Return Shipping Costs
- Defective/Damaged Items: We cover all return shipping costs via prepaid label
- Change of Mind: Customer pays return shipping (typically $8-15 via USPS)
- Wrong Item Sent: We cover all return shipping and expedite replacement
🔧 Product Warranty
1-Year Quality Guarantee
All Gabhan Pets products are covered by a 1-year warranty against manufacturing defects and material failures.
Covered Issues:
- Pad sensor malfunctions (false triggers, no response)
- Electronic component failures (motor, lights, sounds)
- Structural defects (broken tracks, loose connections)
- Material degradation under normal use
Not Covered:
- Normal wear and tear (scratched surfaces, faded colors)
- Damage from misuse, accidents, or unauthorized modifications
- Consumable components (replacement pads after normal lifespan)
- Cosmetic issues that don't affect functionality
🔄 Replacement Pads
Replacement sensor pads are considered consumable components with an expected lifespan of 6-12 months depending on usage intensity.
Pad Return Policy
- Unused Pads: Full refund within 30 days of purchase
- Used Pads: Not eligible for return unless defective (see warranty)
- Defective Pads: Covered under 1-year warranty—we'll send free replacements
What's a Defective Pad?
- Sensor fails to detect paw pressure within first 30 days of use
- Adhesive fails to stick to track surface
- Pad physically deteriorates faster than expected (holes, tears within 3 months)
🌍 International Returns
We accept returns from international customers with some additional considerations:
- 30-Day Window: Still applies from delivery date
- Return Shipping: Customer responsible for international return shipping costs
- Customs Fees: Original customs/import fees are non-refundable
- Refund Currency: Refunded in original purchase currency
- Defective Items: We'll cover return shipping for manufacturing defects (contact us first)
↔️ Exchanges
We currently don't offer direct exchanges. To exchange an item:
- Return your original item following our return process
- Once processed, place a new order for the desired item
- Your refund will be available within 5-7 business days
Pro Tip: If you need the replacement urgently, place a new order immediately and we'll expedite your refund once the return is received.
💬 Questions About Returns?