Standard shipping takes 5-7 business days. Expedited shipping (2-3 days) and Express shipping (1-2 days) are also available. Orders placed before 2 PM EST ship the same business day.
Yes! We offer free standard shipping on all orders over $50 within the continental United States.
Absolutely! Once your order ships, you'll receive a tracking number via email. You can use this to track your package in real-time.
Returns & Refunds
We offer 30-day returns. If you're not completely satisfied with your purchase, you can return unused products within 30 days for a full refund.
Contact our customer service team at support@gabhanpets.com with your order number. We'll provide you with a return label and instructions.
Refunds are processed within 5-7 business days of receiving your returned item. The refund will be credited to your original payment method.
Product Information
Yes! All our products are made with non-toxic, pet-safe materials. We prioritize your cat's safety and wellbeing in every design.
This depends on usage, but typically every 3-6 months. When the pad looks worn or your cat shows less interest, it's time for a replacement. Heavy-use cats may need replacements more frequently.
Try placing it near their favorite spots, using catnip, or playing with the track balls to encourage interaction. If they still won't use it, we offer 30-day returns.
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